Progress lost

Ordinarily I love this game however this is the second time in a few months that all of my progress has disappeared. I get to level 300+, buy gems and all of my progress disappears. Theres no point in playing if everything I do disappears continuously and I want my money back. Whats the point of purchasing extra gems for them to be stolen. Its a ripoff.

NYChrissy about Bubble Mania™, v1.7.5